1. Overview
We want you to be happy with Accountely Premium. This policy explains when refunds are available and how to request one.
Payments for Accountely are processed by Paddle.com, our merchant of record. Paddle handles all billing, receipts, and refund processing on our behalf, and your card or bank statement will show a charge from Paddle.
2. When You Can Get a Refund
You are eligible for a full refund if you contact us within 7 days of a charge and:
- A technical problem on our side prevented you from using Premium features and we could not resolve it within a reasonable time; or
- You were charged by mistake — for example, a duplicate payment, or a renewal that ran after you attempted to cancel; or
- Your subscription renewed automatically and you have not used the Platform at all since that renewal charge.
A renewal charge is not refundable once you have used the Platform after the renewal date — using Premium for a billing period and then requesting that period's money back is not covered by this policy. To avoid unwanted renewals, simply turn off auto-renewal in your Profile before the billing date.
Refund requests made more than 7 days after a charge are considered case by case. We may decline refunds where we find abuse of this policy, such as repeated purchase-and-refund cycles or violations of our Terms of Service.
3. How to Request a Refund
Choose whichever is easier:
- Contact us through the Contact page with the email address on your account and the approximate date of the charge; or
- Reply to your Paddle payment receipt email, or use Paddle's buyer support at paddle.net — Paddle can locate your order from your payment details.
We aim to respond to all refund requests within 2 business days.
4. Refund Processing
Approved refunds are issued by Paddle to your original payment method. Depending on your bank or card issuer, the money typically appears within 5–10 business days. When a refund is issued, your Premium access ends and your account returns to the free plan — your solved challenges, scores, and records always remain yours.
5. Cancelling Auto-Renewal (Without a Refund)
If you simply don't want to be charged again, you don't need a refund — just turn off auto-renewal in your Profile under Membership. Your Premium access continues until the end of the period you already paid for, and no further charges are made. You can resume auto-renewal at any time before the expiry date.
6. Free Plan
The free tier of Accountely never involves any payment, so nothing on the free plan is ever charged or refundable.
7. Contact
Questions about this policy? Reach us via the Contact page — we're glad to help before, during, or after a purchase.