1. Overview
We want you to be happy with Accountely Premium. This policy explains when refunds are available and how to request one.
Payments for Accountely are processed by Paddle.com, our merchant of record. Paddle handles all billing, receipts, and refund processing on our behalf, and your card or bank statement will show a charge from Paddle.
2. When You Can Get a Refund
In line with Paddle's Buyer Terms, you are entitled to a full refund on any charge — an initial purchase or a renewal — if you request it within 14 days of that charge, no reason required.
To avoid a renewal charge in the first place, turn off auto-renewal in your Profile before the billing date; your Premium access then simply runs out at the end of the period you already paid for.
Refund requests made more than 14 days after a charge are considered case by case. We may decline refunds where we find abuse of this policy, such as repeated purchase-and-refund cycles or violations of our Terms of Service.
3. How to Request a Refund
Choose whichever is easier:
- Contact us through the Contact page with the email address on your account and the approximate date of the charge; or
- Reply to your Paddle payment receipt email, or use Paddle's buyer support at paddle.net — Paddle can locate your order from your payment details.
We aim to respond to all refund requests within 2 business days.
4. Refund Processing
Approved refunds are issued by Paddle to your original payment method. Depending on your bank or card issuer, the money typically appears within 5–10 business days. When a refund is issued, your Premium access ends and your account returns to the free plan — your solved challenges, scores, and records always remain yours.
5. Cancelling Auto-Renewal (Without a Refund)
If you simply don't want to be charged again, you don't need a refund — just turn off auto-renewal in your Profile under Membership. Your Premium access continues until the end of the period you already paid for, and no further charges are made. You can resume auto-renewal at any time before the expiry date.
6. Free Plan
The free tier of Accountely never involves any payment, so nothing on the free plan is ever charged or refundable.
7. Contact
Questions about this policy? Reach us via the Contact page — we're glad to help before, during, or after a purchase.